Visit Baltimore CityView to use the Trash & Recycling Days interactive map or call 311.

Call DPW Customer Support and Services at 410-396-5398. You can also visit our web site and select the "Customer Care" tab at the top of the page for helpful information about water and wastewater billing.

DPW crews work 24 hours a day to ensure that water service reaches your home or business. When water main breaks occur, repair times vary depending on the underground infrastructure. Information about water main breaks that affect a large number of customers will be posted on our Twitter and Facebook pages.

Chances are that there may be a service interruption caused by a break on a main or on the water service line on your property. Baltimore City customers can call 311 and Baltimore County customers can call 410-396-5352 for information and assistance. Always keep bottled water on hand for such emergencies.

Over the years, numerous cases of off-taste complaints have been resolved favorably when customers have been advised to disconnect out-door garden hoses. Often these hoses, with nozzles attached, can be found in a collapsed condition. It appears that in these cases, the rubber-like or plastic-tasting water that had been in the hose could, under the right conditions, be pulled back into homes by partial vacuum pressure. Additionally some customers can detect a slight taste and odor difference in times of drought when water is processed from the Susquehanna. This does not impact the overall quality of the water

Contact 311 to report a tree that needs pruning. Trees, unlike shrubs, only need to be pruned every five to seven years. Topping is very unhealthy for a tree. Pruning of city trees is usually done in order to elevate it high enough so that people can walk on the sidewalk. It is elevated so that trucks will not damage them. We also prune away from lights and stop signs. It’s a benefit to the homeowner when trees grow over their house because it will contribute to lower utility bills.

Contact 311 and request that the Footways Division come out and repair the sidewalk. We will NOT remove a tree because it conflicts with a sidewalk. The city of Baltimore has invested much time and energy into allowing a tree to grow to full maturity. Large trees provide many benefits to the citizens of Baltimore. Some examples of these benefits are absorbing storm water, cleaning the air of pollutants, shading the streets, providing a buffer to cars, increasing real estate values and lowering utility bills. There are many new approaches to incorporating large trees with pedestrian walkways and they still provide a safe experience.

Please contact Utility Billing at (410) 396-5398.

Rats can cause property damage and affect a community's image. Good sanitation practices are the best ways to control the rat population. Key steps toward rat elimination include removing sources of food, water, and shelter. Crucial to rat prevention is storing trash in tightly covered trash containers. For added assistance, request Baltimore City Rat Rub Out services. Call 311 or go to 311 Online.